Operational Management

Optimised for Performance

BaseStack Living is redefining the future of urban accommodation—from high-yield student housing to dynamic co-living spaces and short-stay apartments. We create thriving communities while delivering exceptional returns for investors, developers, and property owners.

Seamless Booking & Living

Our tech-driven solutions streamline booking, management, and resident engagement, ensuring a smooth, hassle-free living experience from move-in to community connection.

Maximised Yield & Asset Performance

We use data-led pricing and revenue optimisation to drive high occupancy, strong yields, and long-term growth, ensuring peak asset performance.

Scalable & Future-Proof

Operating in Copenhagen, Dortmund, Göttingen, and beyond, our flexible, high-performing spaces adapt to market shifts, sustainability goals, and evolving resident needs.

Data-Driven Marketing

From Targeted Campaigns through
to Intuitive Booking System

Our new booking website is more than just a pretty platform. It’s a data-driven engine, designed to optimise occupancy, rental strategies, and portfolio performance. From intuitive navigation to intelligent data collection, we’re making it easier than ever to define rents, enhance resident engagement, and build long-term value into living portfolios.

Highly Targeted Campaigns

Our marketing campaigns are tailored to attract the right tenants, ensuring a steady demand and high retention rate for our properties.

By combining insights on our existing residents, wider market research and our digital campaign performance, we are able to understand who we need to target and when to ensure our properties are full and retention rates are high.

Intuitive Processes - Bespoke Automation - Rate Growth Strategies

Operational Excellence

Project Management System +

Our PMS offers an automated and user-friendly solution for managing the entire student booking journey, from room selection to rent collection.

It tracks reservations, guest management, and financial reporting, providing value for both students and property managers.

Control of Student Booking Journey

Students can easily view available rooms, select offers, and complete bookings quickly and efficiently.

Personalised Student Accounts

Students can update personal information, view invoices, and make payments via their portal, with automated reminders for unpaid bills. Automatic payment options streamline rent collection.
Automated Tenant Management +

Bespoke technology and smart solutions streamline operations, enhance efficiency, and elevate the tenant experience.

Move In/Out Process

We have streamlined and digitized the move-in and move-out processes, providing clear guidelines, detailed inspection checklists, and transparent security deposit handling to make transitions hassle-free.

Onboarding & Orientation

We offer a seamless onboarding experience for new tenants with comprehensive orientation sessions, welcome packages, and guided tours, helping them settle in quickly and comfortably.

Rent Collection

Rent collection is a vital part of property management at BaseStack Living. Our process ensures timely payments through automation, including invoice generation, payment reminders, and automatic deductions via our xmsRPM system.

Tenants can manage payments through their online portal, making the process simple and transparent.

Property managers benefit from real-time tracking and detailed reports, ensuring efficient financial oversight and consistent cash flow for the business.
Tennant Communication +

We maintain consistent, clear communication across multiple channels – email, our app and social media – ensuring tenants stay informed about important updates, events, and maintenance schedules.

24/7 Support

Our tenants benefit from round-the-clock support through a dedicated helpdesk and emergency hotline. An on-site staff member is always available to address any concerns promptly and efficiently.
Sustainability +

At BaseStack Living, sustainability is a fundamental principle driving every development.

Since 2019, all our assets have achieved BREEAM Very Good or LEED Silver certifications, highlighting our commitment to environmentally responsible building practices.

In 2021, we furthered our commitment by launching a Net-Zero Roadmap aimed at reducing the environmental impact across our portfolio.

Our future vision includes attaining BREEAM Excellent for all developments, while incorporating renewable energy and cutting-edge technologies to enhance sustainability and energy efficiency.

Our Approach to ESG

At BaseStack Living, sustainability and social responsibility drive everything we do. In 2021, we embedded 70 ESG-related metrics into our risk register, tackling environmental and social risks head-on.

We’re embracing IoT and smart tech to supercharge ESG tracking, boosting transparency and shrinking our environmental footprint.

Aligned with global standards like TCFD and CSRD, we’re pushing the boundaries of ESG.

Our commitment goes further, with a sharp focus on mental health, DEI, and bold new targets that set a higher standard for the real estate industry.
Maximising Asset Performance +

We leverage advanced data-led performance marketing insights to optimise rental rates and maximise returns.

By analysing market trends, tenant preferences and property performance metrics, we strategically position our offerings to achieve competitive pricing while maintaining high occupancy levels. This allows us to deliver consistent value to investors and enhances the overall performance of our portfolio.

Our expertise in rent optimisation and operational efficiency ensures maximum asset value, delivering an impressive 98% average occupancy rate.

Community Engagement

High Rebook Rates - Lower CPA - Strong Review Footprint

Strong tenant relationships drive long-term success. Our services enhance community, comfort, and convenience, while our engagement programme fosters connections and vibrant living experiences—making BaseStack properties the top choice for students and co-living residents.

The Social Scene

Community engagement is at the heart of our strategy, creating spaces where like-minded individuals connect and build lasting networks.

We offer a curated events program covering wellness, professional development, and social gatherings—from mental health sessions to pre-drinks and parties—all designed to foster a strong sense of belonging.

This approach enhances resident experience, boosts retention, and lowers acquisition costs, building a sustainable, engaged community.

The Resident App

The Stack Hub makes living at BaseStack seamless, convenient, and connected.

This all-in-one app lets residents check in/out, track maintenance requests, book events, and stay updated with management. Plus, we partner with brands and local businesses to offer exclusive perks and discounts, all accessible in just a few taps.

More than an app—it’s a digital companion for living, connecting, and thriving at BaseStack.

Ping pong table communal area in Basestack student accommodation and co-living spaces

The Stackers

Stackers are the ultimate community-builders at BaseStack. They’re the go-to crew for making life at our properties unforgettable.

From welcoming new faces and helping with check-ins to organising memorable events and keeping the social energy thriving.

Social Media

We actively build our community through social media, highlighting the vibrant scenes in our properties.

We focus on video content to boost engagement and share valuable content like job-hunting tips, career advice, and lifestyle hacks, keeping our community connected and engaged beyond their stay.

Our students love being part of it, whilst also offering potential residents a genuine look into the lifestyle we provide.

Let’s talk.
Let’s innovate.
Let’s create something extraordinary.

We’re already transforming urban living across Europe—and we’re just getting started. Fill in your details below, and let’s make it happen.

Operational Management

Optimised for Performance

From Targeted Campaigns throughto Intuitive Booking System

Control of Student Booking Journey

Personalised Student Accounts

Move In/Out Process

Onboarding & Orientation

Rent Collection

24/7 Support

Our Approach to ESG

High Rebook Rates - Lower CPA - Strong Review Footprint

Let’s talk.Let’s innovate.Let’s create something extraordinary.

From Targeted Campaigns through
to Intuitive Booking System

Let’s talk.
Let’s innovate.
Let’s create something extraordinary.